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General vacancies 

To work for the New Zealand Fire Service you need to be a permanent resident of New Zealand or have a current work permit. Australian citizens can work freely in New Zealand. Please refer to the New Zealand Immigration Service for further information.

Fire Risk Management Officer – Canterbury


Exciting role within the NZ Fire Service, opportunity to utilise your knowledge within a supportive team and make a real difference to the business!


• Help make our communities safer
• Be part of one of the most trusted organisations in the country
• Utilise your analytical and communication skills


About the Company

The New Zealand Fire Service is a large organisation spread geographically throughout NZ, comprising of five different regions with around 400 stations and 8,000 firefighters spread throughout the country. Region 4 Headquarters is in Christchurch proving support to all of the brigades in the top half of the South Island.
Our vision is to be “leading integrated fire and emergency services for a safer New Zealand” and our mission is to reduce the incidence and consequence of fire and to provide a professional response to other emergencies.

About the role

The position sits within the Canterbury Area Team and assists the area to deliver superior fire risk management education programmes, and technical support and advice, with the aim of reducing the incidence and consequences of fire to the New Zealand public.

Based in Rolleston and reporting to the Area Manager, you will be responsible for supporting the Canterbury Area with:

  • Coordinating the delivery of fire risk management programmes, such as, our Fire Awareness and Intervention Programme (FAIP), Home Fire Safety checks and Firewise.
  • Identifying community fire risk and deliver targeted promotional programmes.
  • Working with building owners and fire alarm companies to reduce false alarms.
  • Qualifying as a specialist fire investigator and taking your place on the on-call fire investigation roster.
  • Providing quality technical support and back-up to fire investigations.
  • Advising commercial building owners on fire risk management.
  • Conducting building inspections.
  • Suitable candidates must have:
  • Well-developed interpersonal, presentation, coordination and influencing skills.
  • In-depth knowledge of fire science coupled with fire investigation, research and analysis.
  • Excellent knowledge of fire science.


We will provide you with a supportive environment in which you will be working in partnership with communities to provide superior management of the fire risk to help them protect what they value.


Preference will be given to those candidates who have a qualification in risk management or operational analysis and have operational fire service experience. If you’re a team player looking for an opportunity to apply your training and networking skills in a critical operational environment, we can provide you with a unique opportunity to use your technical skills as a member of a supportive team.


How to Apply

For more information about this role, please contact Dave Berry on 03 347 2108 or send your completed pack including your CV and cover letter via email to email: with Fire Risk Management Officer Application' in the subject line.

Applications close: Monday 16th February 2015 at 8.00am.


Communication Centre Manager Southern
based in Christchurch

  • Exciting opportunity to be a member of our National Communications 111 Emergency Management Team
  • Leadership role in a community focused and trusted organisation
  • Fast paced, interesting and rewarding role

About the organisation

The New Zealand Fire Service (NZFS) is a large organisation spread geographically throughout NZ, comprising of five different regions with around 400 stations and 8,000 firefighters spread throughout the country.


NZFS has three 111 Communication Centres, based in Wellington, Auckland and Christchurch. The primary role of the Centres is to act as the first point of contact for the public with the NZFS.

About the role

A rare opportunity exists for an experienced call centre manager to manage the Southern Communication Centre and participate as a member of the National Communications Management Team.


With 5 direct reports and approx 18 indirect reports you will work collaboratively with your staff, leading and developing a high performing team.


To excel in this important role your will have:

  • Exceptional communication and interpersonal skills
  • Proven leadership and management of people in a customer service call centre environment, preferably in the emergency service sector
  • Highly effective oral and written communications skills
  • Strong organisational skills and attention to detail. Proven problem-solving abilities
  • Business Management – People Management, Financial and budget management, business planning and reporting
  • Drive and promote continuous improvement throughout the centre
  • You will be self-motivated, diligent, adaptable and effective individual who thrives in a fast-paced business environment.
  • Must be able to obtain and maintain a high level security clearance.
  • Skills & experience
  • Tertiary qualification such as business / technical degree or diploma
  • Experience managing a large call centre or business unit in the emergency services environment is preferred

How to Apply

Send your completed application, self assessment, CV and covering letter to:

Andrea Fisher – Business Support
Phone: 04 496 3640

Applications close: 9.00am, Monday 2 March 2015


Data Analyst
Data & Spatial Intelligence - ICTS
National Headquarters, Wellington


About the organisation


The New Zealand Fire Service (NZFS) is a progressive organisation which focuses on serving communities and running an effective business enabled by world class technologies.  In addition to fire response activities, NZFS’s strategic priority is to work in partnership with communities to make our communities safer.


The Information Communication & Technology Service (ICTS) group based at National Headquarters in Wellington is structured in 5 functional areas: ICT Strategy and Programme, Technology and Support Services, Data & Spatial Intelligence (DSI), Applications Support and National Telecommunications. 


About the role


The Data and Spatial Intelligence unit provides enterprise data management, enterprise system administration and national intelligence services to the NZFS, and the Data Analyst is a key member of this team. This specialist position provides enterprise data analytics and support services to the NZFS Operations and Communications Centres, to deliver quality and timely deployment and standard operating procedure data to the New Zealand Fire Service Communication Centres, and to assist with the strategic development and delivery of enterprise data architecture, data analytics and technology solutions to support business requirements.


You will also be responsible for data change management, quality assurance, testing and help desk services to the NZFS regions and areas, while also providing support for the wider Data and Spatial Intelligence (DSI) services unit.


To be successful in this role you will need a high level of experience in data warehouse constructs, enterprise data management and enterprise data architecture, plus a relevant tertiary qualification in Information Technology, Information Systems or related technical field.  You will also be a skilled communicator, with experience of collaborating effectively with a range of colleagues and stakeholders in order to achieve quality outcomes.


If you are a progressive, positive person who has the appropriate skill-set for the role, and who values being part of an organisation with a clear direction and investment in its staff, we look forward to hearing from you.


How to Apply

Send your completed application to:

Renee Paul – Business Support

Applications close: 5.00pm, Friday 30 January 2015.


Business Support Manager
Region 2

About the organisation

The New Zealand Fire Service (NZFS) is one of the most respected organisations in the country, and our career and volunteer fire-fighters consistently top the list of the most trusted professions.  We have a long history of working with communities to protect what they value.  NZFS is a large organisation spread geographically throughout NZ, comprising of five different regions. This role is based in the Tauranga Headquarters for Region 2 which spans from Te Kauwhata to Turangi.


About the role


The role of Business Support Manager, reports to the Fire Region Manager, works as part of the Regional Management Team alongside operational and non operational colleagues. 


The role tasks include providing business management, financial advice and support services to the region.  The Business Support Manager manages the Business Support team and works closely with the Fire Region Manager (FRM), other members of the Regional Management Team and the Region Support Centre personnel to achieve strategic goals.


To be successful in this role you will need to have


  • Demonstrable experience managing and leading staff
  • Relevant tertiary qualification or equivalent significant experience in a relevant management position
  • Proven experience managing finances, staffing and resources, a basic understanding of accounting principles and experience with accounting packages
  • Effective business management skills
  • Excellent communication skills, written, verbal and interpersonal
  • Sound understanding of strategic communications planning
  • Knowledge and understanding of ICT business support systems
  • Competent in the MS suite of applications
  • Ability and experience developing, implementing and driving process
  • Experience managing projects within expected timeframes


How to How to Apply

Send your application form, CV and covering letter to

Applications close: 5.00pm on Friday 30th January 2015