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General vacancies 

To work for the New Zealand Fire Service you need to be a permanent resident of New Zealand or have a current work permit. Australian citizens can work freely in New Zealand. Please refer to the New Zealand Immigration Service for further information.

Fire Information Coordinator

The New Zealand Fire Service (NZFS) is comprised of five regions with around 400 stations, and 10,000 volunteer and paid firefighters spread throughout the country. As well as responding to a wide range of emergency situations, the NZFS is focused on fire safety and fire prevention in NZ communities.


Based at the Region 1 Headquarters in Auckland, you will be working within the Fire Information Unit (FIU). The FIU is responsible for processing applications for fire evacuation schemes from across the whole country. It is a regulated processing environment and the Unit works closely with Fire Risk Management Officers on location to achieve goals within a legislated timeframe.  


Key responsibilities include:

  • Processing of fire evacuation scheme applications within the scope, definitions and timeframes required by the regulations
  • Develop and maintain professional relationships with key staff and external business partners
  • Responding to general enquiries related to fire safety

We are looking for a team player who has:

  • A strong administrative background focusing on data management
  • Superb computer literacy with a high level of Microsoft 2013 competency including Word, Excel, Outlook and PowerPoint
  • A methodical, process driven worker with excellent attention to detail
  • Well developed interpersonal and communication skills
  • A strong customer relationship focus
  • A solution focused, positive “can do” attitude
  • A healthy sense of humour

Applicants with experience working in a legislative environment and a reasonable geographic knowledge of New Zealand will be viewed favourably.


How to apply

Send your completed Application Pack, CV and a covering letter to:


Andrew Cook
Team Leader, Fire Information Unit



Applications close: 9.00am, Monday 19 December 2016


169/ 2016
Northern Communications Centre

  • Four shifts on, four shifts off
  • Exciting, supportive team environment
  • Intensive training, NZQA qualifications

The New Zealand Fire Service (NZFS) has three 111 Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Centres is to act as the first point of contact for the public with the NZFS.


We are seeking a Communicator to join our Northern Communication Centre, based in Auckland.


Communicators operate in a 24/7 Emergency Service environment. Working in a small close-knit team, your primary responsibility will be to receive emergency 111 and administration calls and to dispatch appropriate Fire Service responses. You will have daily contact with a wide range of people including members of the public, firefighters, other emergency services and government agencies.


Full-time communicators work a structured roster cycle of four shifts on (two days, two nights), four shifts off.


The primary role of the Communication Centres is to act as the first point of contact for the public with the NZFS.

Applicants require:

  • High level of computer literacy with a typing speed of at least 45wpm;
  • Good geographic knowledge of New Zealand;
  • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure;
  • Ability to work constructively and cooperatively within a team environment; and
  • Previous experience in a communications centre or similar customer service environment coupled with a strong customer focus and a ‘can-do’ approach.

How to apply


Download an application pack and position description[1.18MB]


Application by email only.

Communication Centre Manager
Northern Communications Centre,
Applications close 9.00am, Friday 16 December 2016


168 / 2016
Support Assistant
People and Capability
NHQ Wellington


Fixed term administration role

  • 12 month fixed term
  • Central Wellington location
  • Safety, Health & Wellbeing and HR/ER

The New Zealand Fire Service is a technologically advanced, responsive fire service that has around 62,000 callouts per year. There are almost 500 stations throughout New Zealand with around 1,700 career and 8,000+ volunteer firefighters, and over 600 support staff, who dedicate themselves to preventing fires and protecting the community in times of emergency. Our vision is to lead integrated fire and emergency services for a safer New Zealand.


We currently have a fixed term vacancy for administration support to our Safety, Health & Wellbeing team, and to our Human Resources & Employment Relations team. This role is fixed term until December 2017. We’re looking for an efficient administration who is flexible and has a willingness to do what is needed. 


Day to day you’ll be providing general administration support, so every day can be different, but is likely to include:

  • General administrative support
  • Photocopying, filing, scanning and collation of documents
  • Placing recruitment advertisements, and preparing on-boarding/offer packs
  • Making arrangements for meetings; including room bookings, invitations, catering, travel and accommodation.
  • Maintaining details of first aiders, H&S reps and their training/certification status
  • Ordering and distributing supplies and resources
  • Compiling weekly reports, gathering data for Board updates and tracking investigation progress
  • Processing invoices including following up where necessary
  • Providing low level advice about where someone is at in the recruitment processes

We are therefore looking for someone with:

  • Good administration skills with high attention to detail and accuracy
  • Great initiative
  • Good competency in Microsoft products
  • Flexible, accommodating and able to work to tight deadlines
  • Well organised and methodical
  • Skilled at priority setting
  • Good interpersonal skills and the ability to communicate clearly

How to apply

For more information about this role please call Roseanne McElroy on 04 496 4606.


Please send your completed application form along with supporting documents to by 9am Monday 12 December.


Senior Spatial Intelligence Analyst
Data and Spatial Intelligence

We are seeking applications for the permanent role of Senior Spatial Intelligence Analyst, as part of the Data and Spatial Intelligence unit based at NHQ, Wellington.  This is an exciting role within the NZ Fire Service providing effective spatial intelligence services and technical leadership, systems administration and technology solutions delivery supporting frontline operations, and the Senior Spatial Intelligence Analyst is a key member of the DSI team. This is an opportunity to utilise your knowledge and experience within a supportive team and make a real difference to the business!


The role focusses on:

  • Providing spatial intelligence services to NZFS through the effective management and enhancement of national enterprise level geographic information systems, integrated spatial applications and databases
  • Providing analytical, modelling, intelligence and spatial data services to National Headquarters, NZFS Operations and external customers as required, including national risk and resource modelling services and support
  • Developing and delivering integrated enterprise level spatial applications, data models and system enhancements to meet changing and widening NZFS business requirements, enabling integration with other key NZFS information systems, including Command and Control, USAR, SMS, ICAD, SOP and Operational Deployment applications

The New Zealand Fire Service (NZFS) is a progressive organisation which focuses on serving communities and running an effective business enabled by world class technologies.  In addition to fire response activities, NZFS’s strategic priority is to work in partnership with communities to make our communities safer.


The Information Communication & Technology Service (ICTS) group based at National Headquarters in Wellington is structured in 5 functional areas: ICT Strategy and Programme, Technology and Support Services, Data & Spatial Intelligence (DSI), Business Solutions and National Telecommunications. 


The Data and Spatial Intelligence unit provides enterprise operational & business data management and system administration, technical support, technology solutions delivery, along with national intelligence services to the NZFS, and the Senior Spatial Intelligence Analyst is a key member of this team. This specialist position has responsibility for continuously developing, managing and maintaining national enterprise level geographic information systems, integrated spatial applications and databases (on premise, mobile and cloud), NZFS and Government stewarded spatial and aspatial datasets, spatial ETL processes, spatial data standards and specifications, enterprise data architecture, analytics and modelling services whilst ensuring that the NZFS meets internal and external NZFS business requirements.


You will also be responsible for data change management, quality assurance, testing and help desk services to the NZFS Communications Centres, Regions and Areas, while also providing support for the wider Data and Spatial Intelligence (DSI) services unit.


To be successful in this role you will need a high level of experience in national enterprise level geographic information systems, integrated spatial applications and databases, enterprise data management and enterprise data architecture, plus a relevant tertiary qualification in Information Technology, Information Systems or related technical field.  You will also be a skilled communicator, with experience of collaborating effectively with a range of colleagues and stakeholders in order to achieve quality outcomes.


If you are a progressive, positive person who has the appropriate skill-set for the role, and who values being part of an organisation with a clear direction and investment in its staff, we look forward to hearing from you.


How to apply

For more information about this role please email 


Send completed application form along with supporting documents to Robyn Fountain – Business Services Coordinator, Email:


Applications close:  5.00pm, Friday 9 December 2016