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Contact 

Dial 111 for emergencies

General enquiries

If you have a general enquiry for the New Zealand Fire Service that does not fit any other category, either:

  • Email: question@fire.org.nz
  • Contact your local fire region office (listed below) for information on evacuation schemes etc

Complaints

If you wish to lodge a complaint about any matter involving the New Zealand Fire Service, you can either contact your specific Fire Region listed below or email complaints@fire.org.nz. Please ensure you include your name, address and contact phone number in case we need more details to address your concern.

Compliments

If you'd like to compliment the actions of any New Zealand Fire Service staff member or the Fire Service itself, please email compliments@fire.org.nz

Suggestions or Feedback

If you'd like to make a suggestion about the services we provide or you have some feedback for us, please email suggestions@fire.org.nz

Contacting your local fire station

Please be aware that many of our stations are crewed by volunteers so there may not be anyone available to take your call

Firefighter Recruitment (Career Recruitment only)

Please read the information in the Jobs section of this website.

Communication Centres

These handle the 111 fire response calls, despatch fire engines and communicate with personnel at incidents. If your query is not an emergency, please use one of the other contact options listed.

  • Northern – 09 486 7948
  • Central – 04 801 0812
  • Southern – 03 341 0266

Contact the webmaster

Comments and suggestions about this website will be sent to the Fire Service webmaster.

Be FireWise School Programme

Comments, suggestions and information requests about the Be FireWise and Maui Tinei Ahi school programmes:

Administration and Regional Enquiries

National Headquarters – (Office of the Fire Service Commission, Chief Executive, National Commander, National Headquarters, National Rural Fire Authority)
Level 9, AXA Centre, 80 The Terrace
Address: PO Box 2133 WELLINGTON
Phone: (04) 496 3600
Fax: (04) 478 1603

Northland Fire Region
5 Mansfield Terrace, WHANGAREI
Phone: (09) 438 9199
Fax: (09) 437 7058

Bay-Waikato Fire Region
399 Cameron Road
PO Box 341, TAURANGA
Phone: (07) 578 7098
Fax: (07) 578 7484

Western Fire Region
165 Fairs Road
PO Box 148, PALMERSTON NORTH
Phone: (06) 356 5222
Fax: (06)356 1192

Transalpine Fire Region
91 Chester Street East
PO Box 13 747, CHRISTCHURCH
Phone: (03) 371 3600
Fax: (03) 371 3638

Auckland Fire Region
2 Poynton Terrace, off Pitt Street , Newton
PO Box 68 444, AUCKLAND
Phone: (09) 302 5100
Fax: (09) 302 5130

Eastern Fire Region
Unit 2, 6 Taradale Road
PO Box 4122, NAPIER
Phone: (06) 835 2114
Fax: (06) 835 2117

Arapawa Fire Region
Level 6, Exchange Place
5-7 Willeston Street
PO Box 9346
Wellington
Phone: (04) 470 8000
Fax: (04) 470 8019

Southern Fire Region
85 Castle St, PO Box 341, DUNEDIN
Phone: (03) 474 0709
Fax: (03) 477 1143

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