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Contact 

Dial 111 for emergencies

General enquiries

If you have a general enquiry for the New Zealand Fire Service that does not fit any other category, either:

  • Email: question@fire.org.nz
  • Contact your local fire region office (listed below) for information on evacuation schemes etc

Compliments

If you'd like to compliment the actions of any New Zealand Fire Service staff member or the Fire Service itself, please email compliments@fire.org.nz

Complaints

If you wish to lodge a complaint about any matter involving the New Zealand Fire Service, you can either contact your specific Fire Region listed below or email complaints@fire.org.nz. Please ensure you include your name, address and contact phone number in case we need more details to address your concern.

Suggestions or Feedback

If you'd like to make a suggestion about the services we provide or you have some feedback for us, please email suggestions@fire.org.nz

Contacting your local fire station

Please be aware that many of our stations are crewed by volunteers so there may not be anyone available to take your call

Firefighter Recruitment (Career Recruitment only)

Please read the information in the Jobs section of this website.

Communication Centres

These handle the 111 fire response calls, despatch fire engines and communicate with personnel at incidents. If your query is not an emergency, please use one of the other contact options listed.

  • Northern – 09 486 7948
  • Central – 04 801 0812
  • Southern – 03 341 0266

Contact the webmaster

Comments and suggestions about this website will be sent to the Fire Service webmaster.

Firewise School Programmes

Comments, suggestions and information requests about the Firewise and Maui Tinei Ahi school programmes:

Fire Awareness and Intervention Programme

Phone 0800 Fire Info (0800 3473 4636),
E-mail FAIP@fire.org.nz
Referral form

Administration and Regional Enquiries

National Headquarters – (Office of the Fire Service Commission, Chief Executive, National Commander, National Headquarters, National Rural Fire Authority)
Level 9, AXA Centre, 80 The Terrace
Address: PO Box 2133 WELLINGTON
Phone: (04) 496 3600
Fax: (04) 478 1603


Region 1
2 Poynton Terrace, off Pitt street, Newton
PO Box 68-444
AUCKLAND
Phone: (09) 354 5100

Region 2
399 Cameron Road
PO Box 341
TAURANGA
Phone: (07) 578 7098
Fax: (07) 578 7484


Region 3
Level 1, 12 Moorefield Road
PO Box 9346
Johnsonville
PO Box 9346
WELLINGTON
Phone: (04) 439 7880

Region 4
91 Chester Street East
PO Box 13 747
CHRISTCHURCH
Phone: (03) 372 3600

Region 5
85 Castle St, PO Box 341
DUNEDIN
Phone: (03) 474 0709
Fax: (03) 477 1143
15947