You are here: HOME > Contact 
Contact 

Call 111 for emergencies

General enquiries

If you have a general enquiry for the New Zealand Fire Service that does not fit any other category, either:

  • Email: question@fire.org.nz
  • Contact your local fire region office (listed below) for information on evacuation schemes etc

Compliments

If you'd like to compliment the actions of any New Zealand Fire Service staff member or the Fire Service itself, please email compliments@fire.org.nz


Complaints

If you wish to lodge a complaint about any matter involving the New Zealand Fire Service, you can either contact your specific Fire Region listed below or email complaints@fire.org.nz Please ensure you include your name, address and contact phone number in case we need more details to address your concern.


Suggestions or Feedback

If you'd like to make a suggestion about the services we provide or you have some feedback for us, please email suggestions@fire.org.nz


Contacting your local fire station

Please be aware that many of our stations are crewed by volunteers so there may not be anyone available to take your call. If this is the case, please leave a message and someone will call you back. 


Firefighter Recruitment (Career Recruitment only)

Please read the information in the Jobs section of this website.

Communication Centres

These handle the 111 fire response calls, despatch fire engines and communicate with personnel at incidents. If your query is not an emergency, please use one of the other contact options listed.

  • Northern – 09 486 7948
  • Central – 04 801 0812
  • Southern – 03 341 0266

Contact the webmaster

Comments and suggestions about this website will be sent to the Fire Service webmaster.

Firewise School Programmes

Comments, suggestions and information requests about the Firewise and Maui Tinei Ahi school programmes:

Fire Awareness and Intervention Programme

Phone 0800 Fire Info (0800 3473 4636),
E-mail FAIP@fire.org.nz
Referral form

Administration and Regional Enquiries

National Headquarters – (Office of the Fire Service Commission, Chief Executive/National Commander, National Headquarters, National Rural Fire Authority)
Level 12, AXA Centre, 80 The Terrace
Address: PO Box 2133 WELLINGTON
Phone: 04 496 3600
Fax: 04 496 3700

 

Region 1 Headquarters
2 Poynton Terrace, off Pitt Street, Newton
PO Box 68-444
AUCKLAND
Phone: 09-354 5100

 

Muri Whenua Area Office
9 Homestead Road
Kerikeri
KERIKERI
Phone: 09-407 6153

 

Whangarei Kaipara Area Office
133 Bank Street
WHANGAREI
Phone: 09-430 1253

 

 

Region 2 Headquarters
143 Durham Street
PO Box 341
TAURANGA
Phone: 07- 578 7098
Fax: 07-578 7484

 

Waikato Area Office
189 Anglesea Street
HAMILTON
Phone: 07-839 4996

 

Eastern Waikato Area Office
Thames Fire Station
THAMES
Phone: 07-867 9054

 

Bay of Plenty Coast Area Office
193 Cameron Road
TAURANGA
Phone: 07-578 7099

 

Central Lakes Area office
19 Biak Street
ROTORUA
Phone: 07- 348 3198

 

Tairawhiti Area Office
185 Palmerston Road
GISBORNE
Phone: 06 867 9039

 

 

Region 3 Headquarters
Level 1, 12 Moorefield Road
PO Box 9346
Johnsonville
PO Box 9346
WELLINGTON
Phone: 04-439 7880

 

Hawkes Bay Area Office
18 Taradale Road
NAPIER
Phone: 06- 843 6123

 

Manawatu Area Office
Cnr Cook & Main Streets
PALMERSTON NORTH
Phone: 06-357 8025

 

Whanganui Area Office
89 Maria Place Extension
WHANGANUI
Phone: 06-348 0103

 

Taranaki Area Office
Liardet Street
NEW PLYMOUTH
Phone: 06 757 3865

 

Hutt/Wairarapa Area Office
955 High Street
Avalon
LOWER HUTT
Phone: 04- 577 8380

 

 

Region 4 Headquarters
91 Chester Street East
PO Box 13 747
CHRISTCHURCH
Phone: (03) 372 8600

 

Tasman Marlborough Area Office
Gloucester Street
NELSON
Phone: 03-546 2100

 

West Coast Area Office
12 High Street
GREYMOUTH
Phone: 03- 768 0313

 

North Canterbury Area Office
8 Durham Street
RANGIORA
Phone: 03-313 0481

 

Christchurch Area Office
91 Chester Street East
CHRISTCHURCH
Phone: 03-372 8601

 

South Canterbury Area Office
Cnr Latter & Woolcombe Streets
TIMARU
Phone: 03-684 1200

 

 

Region 5 Headquarters
85 Castle St, PO Box 341
DUNEDIN
Phone: (03) 474 0709
Fax: (03) 477 1143

 

Central North Otago Area Office
3 Isle street
QUEENSTOWN
Phone: 03-442 7428

 

East Otago Area Office
85 Castle Street
DUNEDIN
Phone: 03- 467 7551

 

Southland Area Office
Jed Street
INVERCARGILL
Phone: 03- 218 4114

36670