This report presents the results of a strategic review of the New Zealand Fire Service’s (NZFS) incident data system. The review has been undertaken to help the Fire Service improve the quality and accuracy of emergency incident reporting.

In carrying out this review it became evident early on that the purpose and management of incident reporting is not always fully understood or consistent across the service and/or between paid and volunteer brigades. The research has therefore focused on a number of overarching organisational issues related to the NZFS incident data reporting system.