Increasingly, the Fire Service attends to non-fire incidents. These accounted for over 45% of incidents where assistance was required (ie excluding false alarms) in 2008/09. These emergencies include motor vehicle accidents, hazardous substance emergencies, medical emergencies, local and national civil emergencies and other specialist services for which the Fire Service has specialist equipment or training. Typically, the Fire Service is not the mandated lead agency.

The aim of this project was to develop a conceptual framework for evaluating the value and impact of the Fire Service’s contribution to its non-fire outcomes and other agencies’ mandates.